Returns & Exchanges

At ROCKBROS, we stand by the quality of our cycling gear and offer a 30-day hassle-free return policy for all unused items in their original packaging. Whether it's a fitment issue or a change of mind, we are committed to ensuring you have the best equipment for your ride.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Pack Your Gear

  Securely place the unused items back in their original ROCKBROS packaging, ensuring all tags and accessories are included.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days.